FAQs
Ordering & Payment
1. How can I place an order?
Simply select the items you want, add them to your cart, and proceed to the checkout page. Follow the instructions to complete your purchase.
2. What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, American Express) and PayPal.
3. Is my payment secure?
Absolutely! We use a secure server and encryption to keep your personal and payment details fully protected.
Product & Sizing
4. How do I know which size to order?
Check our size chart linked on each product page. If you're between sizes, we recommend ordering the larger size.
5. Are the colors on the website true to life?
We strive to display our products as accurately as possible. However, due to screen variations, the actual color might slightly differ.
6. Can I customize a product?
Certain products offer customization options. For custom requests not specified on the product page, contact us directly.
Shipping & Delivery
7. How much is shipping?
Shipping costs vary based on location. We offer free shipping on US orders over $35.
8. How long will it take to get my order?
Most orders ship within 1-3 business days. Delivery times vary based on your location.
9. Do you ship internationally?
We don't offer international shipping through our website. For international orders, visit our Etsy store at https://www.etsy.com/shop/WickedBoutiqueAZ.
Returns & Exchanges
10. What is your return policy?
Due to the intimate nature of many of our products, returns are limited. Please check our Return Policy for details.
11. I received the wrong item/damaged product. What do I do?
We apologize for the oversight. Please contact our customer support immediately, and we'll resolve the issue promptly.
General
12. How do I care for my lingerie and panties?
Always check the care label on your product. We generally recommend hand washing lingerie in cold water and laying it flat to dry.
13. What materials are your products made of?
Materials vary by product. Specific details can be found on each product page.
14. Can I feature your products on my blog/YouTube/Instagram?
Of course! We love it when our customers share their wicked finds. Do tag us so we can see and possibly feature you too!
If you have questions beyond these FAQs, feel free to reach out to us on our Contact Page.
Thank you for shopping with Wicked Boutique®!